Help Shape the Future of IT Support: Try the New SysAid Self-Service Portal Chatbot
Every question you ask — and every bit of feedback you provide — helps train the system to better understand real campus needs.
CITS is excited to invite faculty, staff, and students to explore the SysAid Self-Service Portal — and to help us improve one of its newest features: the artificial intelligence-powered chatbot.
The Center for Information Technology Services (CITS) is excited to invite faculty, staff, and students to explore the SysAid Self-Service Portal — and to help us improve one of its newest features: the artificial intelligence-powered chatbot.
The SysAid Self-Service Portal offers a faster, more convenient way to get IT help. You can submit and track requests, find answers to common questions, and access helpful resources all in one place. The new chatbot adds an extra layer of support by providing instant, conversational assistance — anytime you need it.
Why Your Testing Matters
The chatbot is designed to learn and improve over time. By trying it out and interacting with it, you are directly helping CITS develop a more accurate, useful, and responsive support tool for the entire UMB community. Every question you ask — and every bit of feedback you provide — helps train the system to better understand real campus needs.
Even if the chatbot doesn’t fully resolve your issue, your interaction still makes a difference. Think of it as helping to “teach” the chatbot how to better assist the next person.
As you get started, here are a few tips to make your experience with the chatbot even more effective:
- Keep prompts clear and concise: Use plain language and be specific about what you need. Short, natural language questions help the chatbot provide more accurate responses.
- Ask questions the way you would ask a person: The chatbot works best when you phrase your request conversationally, such as “How do I reset my password?” or “I need help with Duo.”
- Provide feedback: Use the thumbs up or thumbs down buttons in the chat to let us know whether a response was helpful. This feedback is essential for improving future performance.
Access the SysAid Self‑Service Portal and start a conversation today!